Refund & Return Policy

Last updated: February 9th, 2026

At Leovate Tech, all returns are subject to inspection and approval.
This policy is designed to ensure fair use and to prevent abuse of our return system.

1. Return Window (Non-Defective Items)

We accept return requests for non-defective items within 7 days of delivery only.

After this period, returns for reasons such as:

  • Change of mind
  • Not satisfied
  • Ordered by mistake
  • No longer needed
  • Compatibility issues

will be automatically declined.

2. Condition Requirements

All returned items must meet the following conditions:

  • In original condition
  • No physical damage or misuse
  • All accessories included
  • In original packaging

We reserve the right to reject any return that does not meet these conditions.

3. Unopened Items (Within 7 Days)

If the item is:

  • Completely unopened
  • Factory sealed
  • In resalable condition

You are eligible for a full refund.

4. Opened or Used Items (Within 7 Days)

If the item has been:

  • Opened
  • Powered on
  • Installed
  • Used in any way

A 15% restocking and depreciation fee will be deducted from the refund.

Additional deductions may apply if:

  • Packaging is damaged
  • Accessories are missing
  • Item shows signs of wear

Shipping costs are non-refundable.
Return shipping is the customer’s responsibility unless the item is defective.

5. Activated or Special Products (Non-Returnable)

Certain products are classified as activated, digital, or special items.
These products become non-returnable once activated, registered, or used.

This includes, but is not limited to:

  • Software licenses
  • Activation codes
  • eSIM or digital service products
  • Devices that require account binding or activation
  • Any product marked as “Non-returnable after activation”

Once such a product is:

  • Activated
  • Registered
  • Installed
  • Used in any way

It is not eligible for return or refund, unless there is a confirmed manufacturing defect.

6. Defective or Faulty Products (Within 60 Days)

If a product has a verified manufacturing defect within 60 days of delivery, we will offer:

  • Free replacement, or
  • Full refund (at our discretion)

Customers must provide:

  • Order number
  • Description of the issue
  • Photos or video proof if requested

We reserve the right to:

  • Request troubleshooting steps
  • Inspect the returned item before approval

If the item is found to be non-defective, it may be:

  • Returned to the customer, or
  • Subject to restocking fees

7. Manufacturer Warranty (After 60 Days)

After 60 days from delivery, all warranty claims must be handled directly with the original manufacturer, according to their warranty terms.

Leovate Tech will not process refunds or replacements beyond this period.

8. Return Authorization Required

All returns must be approved in advance.

  • Returns sent without authorization may be refused or discarded
  • Customers are responsible for return shipping unless the item is defective

9. Refund Processing

  • Refunds are issued to the original payment method
  • Processing time: 5–10 business days after inspection and approval

10. Abuse and Fraud Prevention

We monitor return activity to prevent abuse.
Leovate Tech reserves the right to:

  • Deny returns
  • Refuse service
  • Cancel orders

If we detect:

  • Excessive returns
  • Suspicious activity
  • Policy abuse

11. Contact

For return requests or support:

Leovate Tech Support
Email: support@leovate.cloud
Website: https://leovate.cloud