Last updated: February 9th, 2026
At Leovate Tech, we aim to process and ship orders as quickly and securely as possible. Please review our shipping terms below.
1. Order Processing Time
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing times may be extended during peak seasons or for high-risk orders requiring verification.
We reserve the right to delay or cancel orders flagged for fraud prevention or verification purposes.
2. Shipping Methods and Delivery Time
Estimated delivery times:
| Region | Estimated Delivery Time |
|---|
| United States (West) | 2–5 business days |
| United States (Other regions) | 3–7 business days |
| U.S. Territories (Guam, Puerto Rico, etc.) | 7–15 business days |
| Canada | 5–10 business days |
| Mexico | 5–12 business days |
| Europe | 7–15 business days |
| Southeast Asia | 7–15 business days |
| East Asia (Japan, South Korea, etc.) | 5–10 business days |
| Australia & New Zealand | 8–15 business days |
| Other international locations | 10–20 business days |
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, weather, or other factors beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Package weight
- Shipping method
Free shipping promotions, if available, apply only to qualifying orders and regions.
4. International Shipping
We currently ship to selected international destinations.
Important notes:
- Customers are responsible for customs duties, taxes, and import fees.
- Delivery times may be affected by customs clearance.
- We are not responsible for delays caused by customs, weather, or carrier issues.
5. Address Accuracy
Customers are responsible for providing a correct and complete shipping address.
If an order is:
- Returned due to incorrect address
- Undeliverable
- Refused by the recipient
The customer will be responsible for:
- Reshipping costs, or
- Applicable restocking fees
6. Order Verification and Fraud Prevention
For security purposes, we may:
- Request additional identity or payment verification
- Delay shipment of high-risk orders
- Cancel orders suspected of fraud or abuse
Orders may be canceled if:
- Billing and shipping information cannot be verified
- Suspicious activity is detected
A full refund will be issued if an order is canceled by us.
7. Lost or Damaged Shipments
If your package is:
- Lost in transit
- Damaged during delivery
Please contact us within 3 days of delivery or expected delivery date with:
- Order number
- Photos (if damaged)
We will assist in filing a carrier claim and arrange a replacement or refund if applicable.
8. Delivery Confirmation
Once a package is marked as delivered by the carrier:
- The order is considered fulfilled.
- We are not responsible for lost or stolen packages after delivery.
Customers are encouraged to:
- Use secure delivery locations
- Monitor tracking updates
9. Contact
For shipping questions, please contact:
Leovate Tech Support
Email: support@leovate.cloud
Website: https://leovate.cloud